Privacy policy

Who this policy is issued by

This Privacy Policy is issued by DHD Group Pty Ltd ABN 92 608 566 150, which operates the registered business name Nivens Tech and the Nivens brand (‘Nivens’, ‘we’, ‘us’ or ‘our’).

What this policy covers

This policy explains how Nivens handles personal information collected through the Deeby marketing website and walkthrough enquiry form. It does not describe every record held in the Deeby trust-accounting application.

It is adapted from the published Nivens privacy policy, which explains our broader corporate privacy practices.

What we collect

The walkthrough enquiry form collects:

• Your name and email address, which are required.
• Your company, if you provide it.
• Anything you write in the optional message field.

We do not ask for sensitive information. Please do not submit sensitive information, bank details or customer records through this form.

Form submissions also use technical information to prevent abuse. The enquiry service receives an IP address and creates a keyed one-way identifier for rate limiting. The application handler logs a generated enquiry reference, outcome and processing time, rather than the submitted form content.

Why we collect it

We use enquiry information to respond to your enquiry and to arrange and discuss the Deeby walkthrough you have requested. We do not use your details for any other purpose, and we do not sell personal information.

Where your information is processed

Form information is processed by the existing Amazon Web Services enquiry service in the Asia Pacific (Sydney) Region and sent by email to an authorised private recipient at Nivens.

Service providers may process information to support our website, hosting, email and security operations. Website delivery and email-provider processing are separate from the Sydney enquiry service; this policy does not state that all processing or storage occurs only in Australia.

Where personal information is disclosed to an overseas service provider, Nivens takes reasonable steps to ensure that the recipient handles the information consistently with the Australian Privacy Principles.

How long we keep your information

Nivens’ published enquiry-retention policy is to retain enquiry information for up to 24 months after our last interaction with you, unless you become a client or we are required to retain the information for a longer period by law.

If you become a client, relevant information may be transferred to our client records and retained in accordance with our legal, contractual and operational obligations. When personal information is no longer reasonably required, we securely delete it or permanently de-identify it.

Technical rate-limit records are configured to expire after 24 hours. Expired records are cleaned up asynchronously, so expiry does not mean deletion occurs at that exact time.

Who can see your information

Incoming enquiries are accessible only to authorised members of the Nivens leadership team who require access to assess and respond to them.

Personal information may also be processed by service providers that support our website, email, hosting, security and business operations. These providers may only process personal information for the services they provide to us.

We may disclose personal information:

• To service providers supporting our operations.
• With the individual’s consent.
• Where disclosure is required or authorised by law.
• Where necessary to protect the rights, safety or security of Nivens, our clients or others.

Website analytics and cookies

The current Deeby website code self-hosts its fonts, film and scripts. It implements no analytics or advertising trackers and does not set cookies or use local storage. This describes the website implementation, rather than an independent audit of every hosting or email provider.

Accessing, correcting or requesting deletion of your information

You can ask us for access to the personal information we hold about you, ask us to correct it, or ask us to delete it. We will consider your request in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. A request for deletion cannot always be met — for example, where we are required by law to keep the information — but we will tell you if we are unable to act on your request.

To make a request, contact our Privacy Officer:

Privacy complaints

If you have a question or complaint about how we handle personal information, please contact our Privacy Officer using the email, postal address or phone number above. Please include enough information for us to understand and investigate your concern.

We will acknowledge your complaint, investigate it and aim to provide a written response within 30 days.

If you are not satisfied with our response, or we do not respond within 30 days, you may lodge a complaint with the Office of the Australian Information Commissioner:

Website: Office of the Australian Information Commissioner
Telephone: 1300 363 992

Changes to this policy

We may update this Privacy Policy when our services, technology or information-handling practices change. The current version will be published on this website with its effective date.